Refund and Returns Policy

Overview

1. ABOUT US

This website is operated by Maison Gee London (“we”, “us”, “our”).

By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

2. USE OF OUR WEBSITE

You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.

We reserve the right to restrict or terminate access to the website if misuse is identified.

3. PRODUCTS & DESCRIPTIONS

We take reasonable care to ensure all product descriptions, imagery, and pricing are accurate. However:

  • Product images are for illustrative purposes
  • Colours may vary due to screen settings
  • Product details may be updated at any time

All products are subject to availability, and we reserve the right to discontinue items without notice.

4. PRICING & PAYMENT

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time. Payment must be received in full before orders are processed and dispatched.

Accepted payment methods will be displayed at checkout.

5. ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

An order is only accepted once you receive an order confirmation email.

We reserve the right to refuse or cancel orders where:

  • Payment is not authorised
  • Products are unavailable
  • Fraud or misuse is suspected

6. SHIPPING & DELIVERY

Delivery times are estimates and may vary.

We are not responsible for delays caused by third-party couriers or events beyond our control.

Risk of loss passes to the customer upon delivery.

7. RETURNS & REFUNDS

Non-Returnable Items

Due to hygiene and safety reasons, bod ywear, shapewear, and tights are non-returnable and non-refundable, unless the item is faulty or incorrect.

This includes, but is not limited to:

  • Shapewear
  • Bod ywear
  • Tights

Customers are encouraged to review size guides and product descriptions carefully before placing an order.

Faulty or Incorrect Items

If you believe you have received a faulty or incorrect item, please contact us within 14 days of receipt, including your order number and clear photographic evidence.

Where a fault is confirmed, we will offer a replacement or refund in accordance with UK consumer law.

This does not affect your statutory rights.

8. SKINCARE PRODUCTS

For hygiene and safety reasons, opened or used skincare products cannot be returned, unless faulty.

We recommend reviewing ingredient lists and product information carefully prior to purchase.

9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Text
  • Images
  • Designs

is the property of Maison Gee London and may not be reproduced, distributed, or used without prior written permission.

10. USER-GENERATED CONTENT

By submitting content such as reviews, images, or testimonials, you grant us a non-exclusive, royalty-free right to use such content for marketing and promotional purposes.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • We shall not be liable for indirect or consequential loss
  • Nothing in these Terms limits liability for death or personal injury caused by negligence

Products are provided as described and in line with UK consumer legislation.

12. PERSONAL INFORMATION

Your use of this website is governed by our Privacy Policy, which outlines how personal data is collected and processed.

13. THIRD-PARTY LINKS

This website may include links to third-party websites. We are not responsible for their content, policies, or practices.

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. CHANGES TO THESE TERMS

We reserve the right to amend these Terms & Conditions at any time. Updates will take effect once published on this page.

16. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

📍 Maison Gee London, United Kingdom

All content on this website, including but not limited to:

  • Logos

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

  •  

Need help?

Scroll to Top